A friend of mine got his loan modified through Option & recommended me to their service. It took about 2 months when all was said & done, but his interest rate got cut to a 3% fixed & his balance got reduced by about $40,000. I sent two properties & got a discount on the fees :) myself...Initially very skeptical with their 'approvals,' but gave them a shot, primarily because they were less expensive than most others I looked at. My rental didn't qualify for a reduction in balance, but still got a helluva rate at just above 4% [they had a preapproval at around 3.9%]. Still waiting word on my primary, (have a 1st & 2nd) but I'm optimistically confident.
Criticisms: generally difficult to get any of their legal reps on the phone, but that's because they're in mediation with the lenders & bank reps [so I'm told]. Their time-line of 25-35 days assumes that you'll have the MOD pack sent back immediately.
Overall, worth every penny. My bank rep at CITI gave me the run-around everytime I called for a status update & claimed I could've done the modification myself, without enlisting Option Mediation's services. I TOTALLY DISAGREE. Couldn't have done it without Option. When all is said & done (still pending on one property), I highly recommend them. They got me out of the fire & probably saved my homes.
--Andy, Bakersfield, CA 3/31/09