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shellcollector12

We have a dell xps. It had been running slow, one ...

We have a dell xps. It had been running slow, one day we tried to start it and it will not get past the windows screen. We tried booting it up from the windows disk, nothing. We can get it to go to the screen that says start in safe mode and it will give us the msg

Stop: c0000221 ( bad image checksum does not match the computed check sum.

We also ran a diagnostic test and that had 2 errors in it

Can anyone help or is this just a lost cause. I know that the xps is plagued with issues but all my kid pictures are in it....yea I know...my husband has called it a lost cause but I still have hope.....

Help///

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computers & internet

Posted 2009-11-03T03:09:42Z
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Anna Sparky's Mom

2839 answers

288 helpful answers

Please adopt a pet. We need you!

Sparky SnotsLicker. Charter Member of S.N.O.T.S.

I am a free spirit who is grateful for my life and freedom...today.

Christine Burgess

shellcollector12, Do you have a Best Buy store in your area? If so, give them a call. Ask for the Geek Squad. They will help over the phone with any problems you may have, and for free. I have already used them once myself. They are pretty sharp. Good Luck.

Anna Sparky's Mom

Posted 2009-11-03T05:12:16Z

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